Senior Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for designated customers

• Cultivate trusted relationships to promote customer satisfaction, retention, and success

• Organize and deliver customer training sessions

• Maintain consistent communication with customers and proactive engagement

• Evaluate customer data, trends, and operational challenges

• Identify revenue management issues and propose data-driven solutions

• Implement corrective measures to address financial problems and enhance collection outcomes

• Collaborate with internal teams and account managers

• Monitor the health and performance of accounts

• Assist customers in achieving their objectives and enhancing business results

⛳️ Requirements

• An associate's degree is required; a bachelor's degree is preferred

• 1–3 years of experience in account management, business-to-business sales, customer success, or a related field

• Familiarity with the HME/DME industry and medical billing practices

• Experience using home health billing software

• Strong analytical skills with the capability to assess information, identify trends, and create actionable recommendations

• Excellent customer service and problem-solving abilities

• Solid business and financial understanding

• Superior verbal, written, and presentation skills

• Ability to effectively communicate and influence across various stakeholder levels, including executive audiences

• Strong organizational skills and a keen attention to detail

• Proficient in Microsoft Office applications

🏝️ Benefits

• Comprehensive medical, dental, vision, and life insurance

• AD&D insurance

• Short-term and long-term disability insurance

• Sleep care management

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Commuter benefits

• 401(k)

• Employee Stock Purchase Plan (ESPP)

• Employee Assistance Program (EAP)

• Tuition assistance

• Fifteen days of Paid Time Off (PTO) in the first year

• 11 paid holidays plus 3 floating days

• 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave

• Flexible work arrangements

• Opportunities for professional development

• A culture that fosters growth and wellbeing