Senior Customer Success Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the post-sales dashboard and reporting schedule, ensuring that data remains up-to-date for leadership, board, and customer-facing purposes.

• Standardize decks and playbooks utilized by TAMs into a single, universally adopted source of truth.

• Create processes and automations that minimize manual efforts in task tracking, QBR preparation, and renewals.

• Establish and manage a centralized resource hub for post-sales materials, including decks, playbooks, and procedural documents.

• Assist in tracking and reporting renewals for the TAM team’s portfolio.

• Collaborate with TAMs, support teams, and leadership to pinpoint operational deficiencies and prioritize necessary improvements.

• Define the scope for technical projects such as dashboard creation and engage the relevant internal stakeholders.

• Remain informed about post-sales and revenue operations trends as the team expands.

⛳️ Requirements

• Over 5 years of experience in CS Operations, RevOps, or a related role supporting a post-sales or customer success team.

• Proven history of developing dashboards, decks, or playbooks that have been successfully adopted.

• Experience in supporting renewals and revenue-related reporting.

• Ability to work independently, delivering solutions rather than merely escalating issues.

• Experience in the cybersecurity field or technical enterprise SaaS environments is advantageous but not mandatory.

• A systematic approach: you template processes after completing them twice, not the tenth time.

• Adaptable to a fast-paced, high-intensity startup setting with changing priorities.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• Home office setup reimbursement

• Short- and long-term disability insurance

• Life and accident insurance

• 401(k) retirement savings plan

• Unlimited paid time off (PTO) - We trust you to manage your time

• A warm, supportive, and people-first company culture

• A global work environment with teams across Tel Aviv, the US, the Netherlands, and London

• Equity options that allow you to share in Noma’s growth and success