Senior Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Public Sector clients to convert pre-sales command plans into specific, actionable goals.

• Advise clients on the effective utilization of the GitLab platform.

• Chart and oversee the customer journey, providing coaching on the adoption of new GitLab use cases over time.

• Serve as the primary point of contact for your customers regarding GitLab.

• Manage a designated book of business, responsible for fostering adoption, retention, expansion, and overall client satisfaction.

• Stay updated on GitLab releases and assist clients in understanding and implementing new features within their environments.

• Leverage project management skills to plan, monitor, and execute customer enablement and success initiatives.

⛳️ Requirements

• Must be eligible as a United States Person (U.S. citizen, lawful permanent resident, refugee, or asylee).

• Previous experience in Customer Success or a related customer-facing role.

• Proven track record of partnering with clients to link technical capabilities to business results.

• Familiarity with Git and standard branching strategies.

• Understanding of continuous integration, continuous deployment, and DevSecOps principles.

• Capability to manage a diverse portfolio of public sector clients of varying sizes.

• Excellent verbal, written, presentation, and organizational skills.

• Proven project management, analytical, and problem-solving abilities.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave provisions.

• Support for home office setup.