Manager, Payer Strategy – Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement a detailed strategic account plan that outlines the current state, desired future state with a timeline, and a foundational strategy to enhance adoption and outcomes, facilitating renewals, expansion, and advocacy for each client.

• Organize and lead regular, recurring meetings, including quarterly business and executive reviews, showcasing an understanding of the client's objectives and effectively conveying the value provided by Virtix Health’s products and services.

• Carry out adoption strategies to boost the utilization and engagement of Virtix Health's products and services.

• Proactively identify potential risks that may hinder the client from reaching their established goals and effectively influence outcomes, both internally and externally.

• Successfully oversee renewal and growth prospects with each client while recognizing opportunities for expansion.

• Cultivate and strengthen relationships with senior-level leadership and decision-makers at the client organization to reinforce our partnership and dedication to their business.

• Collaborate with client stakeholders to grasp their objectives and offer guidance and recommendations to help them achieve their desired outcomes.

• Effectively identify and pursue expansion opportunities across Virtix Health's comprehensive portfolio of products and solutions for assigned clients.

• Develop and sustain in-depth knowledge and expertise concerning all Virtix Health’s products, services, and delivery processes, with a focus on risk adjustment and clinical quality offerings utilized by Virtix Health’s clients.

• Ensure compliance with Virtix Health's policies, procedures, and mission statement.

• Abide by all confidentiality and HIPAA regulations as stipulated in Virtix Health’s Operating Policies and Procedures at all times regarding any data handled or services provided in this role.

• Carry out responsibilities and/or duties as reasonably assigned by Virtix Health to support the operational and financial success of the Company.

⛳️ Requirements

• At least 5 years of overall professional experience.

• A minimum of 3 years in customer relationship/account management, ideally within the healthcare sector.

• Proficient in communicating with clients regarding all aspects of product, service delivery, and associated information.

• Proven track record of successfully managing clients, including renewal and service expansion opportunities.

• Ability to comprehend the healthcare industry and IT solutions driven by analytics.

• Strong problem-solving abilities along with excellent communication and interpersonal skills.

• High accuracy and attention to detail are essential.

• Demonstrated capacity to capture, understand, manage, and resolve inquiries and issues.

• Competence in managing expectations, fostering high levels of satisfaction, and effectively communicating client needs to internal teams and functions throughout the organization.

🏝️ Benefits

• Quality of life with a predictable remote full-time schedule.

• Competitive salary based on experience.

• Annual bonus opportunity.

• Comprehensive medical, dental, and vision coverage, among other benefits.

• Long-term disability insurance and life insurance.

• Generous parental leave.

• 401K plan with company matching.

• Certification and tuition reimbursement.

• Holidays and paid time off.