Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships for Enterprise accounts within our banking, credit union, and fintech clientele.

• Cultivate a comprehensive understanding of the fraud sector and SentiLink’s offerings.

• Oversee onboarding processes, including dashboard training, account configuration, and initial usage recommendations for SentiLink.

• Conduct regular meetings with clients post-onboarding to discuss performance metrics, product updates, and explore new offerings, as well as manage renewals.

• Adopt a consultative approach to comprehend the fraud challenges faced by partners and propose viable solutions, even if they do not involve SentiLink’s products.

• Define business objectives with each client and devise a strategy to meet those goals.

⛳️ Requirements

• 5-7 years of experience in a Customer Success Manager or Account Manager role within Financial Services or Fraud.

• Work collaboratively and share insights with cross-functional teams to uphold a customer-centric culture at SentiLink: including Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence, and Engineering.

• Collaborate with Sales during both pre-sales and post-sales phases.

• Self-driven and detail-oriented, with a strong desire to ensure the success of our partners.

• Familiarity with Salesforce and Apollo is a plus.

• Willingness to travel up to 25% of the time for client visits and relevant industry conferences.

• Candidates must possess legal authorization to work in the United States and must reside in the United States.

🏝️ Benefits

• Employer-sponsored group health insurance for you and your dependents.

• 401(k) plan with employer matching (or equivalent for non US-based positions).

• Flexible paid time off.

• Regular company-wide in-person gatherings.

• Home office stipend, among other benefits!