Customer Success Manager, Europe

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of our key accounts, focusing on adoption, retention, and growth.

• Collaborate closely with late-stage prospects and current customers to help them realize quick and significant value with Weflow.

• Take ownership of retention and expansion within your account portfolio, converting effective onboarding and robust adoption into renewals and increased growth.

• Establish our Customer Success function from the ground up and cultivate a strong network within the global RevOps and Sales community.

⛳️ Requirements

• 2-5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or Solutions Engineering.

• Strong technical skills with experience in CRM systems (particularly Salesforce), data integrations, and collaboration with RevOps teams.

• Previous experience in Revenue Operations and/or as a Salesforce administrator is advantageous.

• Experience leading implementation teams for complex products is a plus.

• Familiarity or extensive knowledge of Salesforce data capture, pipeline management, and forecasting is beneficial.

• Proven track record in metrics management and a sense of urgency regarding onboarding and implementations.

• Demonstrated curiosity and capability to leverage AI for process optimization within your department.

• A data-driven decision-making approach, translating insights into actionable strategies.

• Strong skills in cross-functional collaboration, working with Sales, Product, and Marketing to foster a customer-first culture.

• Exceptional communication skills and proficiency in stakeholder management.

🏝️ Benefits

• A revenue-generating position, working closely with the founders of Weflow.

• Competitive compensation package, including performance-based incentives and equity options.

• Opportunity to collaborate with experienced RevOps and GTM leaders in high-growth companies across the entire Weflow customer base.

• A high-impact role in a customer-focused and fast-paced culture.

• Flexible PTO, alongside competitive compensation and equity.