Customer Success Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Maintain communication with active clients to ensure seamless collaboration.

• Conduct quarterly NPS calls to gather qualitative feedback.

• Gather testimonials and reviews on platforms such as Clutch and LinkedIn.

• Perform exit interviews when clients discontinue services.

• Oversee the invoicing process to guarantee timely payments.

• Identify potential risks early and collaborate with the internal team.

• Maintain a friendly yet professional demeanor, knowing when to gently follow up (especially regarding overdue feedback or payments).

• Reengage with former clients to keep the relationship warm.

• Recognize opportunities for expansion or returning clients.

⛳️ Requirements

• Minimum of 2 years in B2B client-facing positions (Customer Success, Sales, Account Management — preferably in tech or creative services).

• Proficient in English (both spoken and written communication with clients).

• Experience in conducting discovery calls with clients: identifying business goals, needs, blockers, and risks.

• Skills in upselling and cross-selling.

• Familiarity with CRM systems and client communication tools (we utilize Slack, Notion, Attio).

🏝️ Benefits

• Flexible working hours.

• Paid vacations and sick leave.

• Fully remote work environment.

• Compensation for co-working space expenses.

• Financial support (we handle accounting for you).

• Employee referral bonus.

• Internal educational activities (lectures from team members).

• Reading club and corporate library.