Customer Success Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of Eleos’s largest enterprise clients, acting as their main strategic partner after implementation.

• Foster relationships with customer leadership and operational teams, ensuring Eleos aligns with their objectives and success metrics.

• Conduct quarterly business reviews that emphasize outcomes, adoption insights, and value delivery.

• Collaborate with Account Management to facilitate renewals and expansions, aiming for high retention and growth rates.

• Track customer health, adoption trends, and operational usage to proactively spot risks and opportunities.

• Work alongside internal teams such as Product, Customer Success Operations, Support, and Implementation to address issues and enhance services.

• Convert customer feedback into actionable insights that impact Eleos’s roadmap and product strategy.

• Create and share success stories showcasing clinical, operational, and organizational achievements.

• Act as a vital voice for the customer, ensuring their feedback is incorporated into internal strategy and decision-making processes.

⛳️ Requirements

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within the SaaS or healthcare technology sectors.

• Demonstrated success in managing more than 10 strategic or enterprise accounts simultaneously.

• Exceptional ability to articulate customer value through data and outcomes.

• Proven track record of enhancing product utilization across multiple accounts.

• Proficient in engaging executives, success planning, and conducting impactful business reviews.

• Familiarity with customer success platforms such as Salesforce, Gainsight, or ChurnZero.

• Strong analytical, organizational, and communication abilities.

• Team-oriented and comfortable collaborating across diverse teams.

• Bachelor’s degree is required; certification in Customer Success or advanced business training is preferred.

• Willingness to travel 30% of the time for customer visits.

🏝️ Benefits

• A product that positively affects individuals' lives every day.

• A team of exceptional individuals united by a shared vision and the relentless drive to achieve it.

• Comprehensive and generous health benefits.

• Significant equity and a 401(k) plan with a 4% match.

• An opportunity to build, develop, and play a crucial role in shaping how technology enhances the effectiveness of therapy.

• Unlimited paid time off.

• Fully remote work setup.

• Additional mental health days available whenever needed.