Senior Customer Success Manager – Non-Qualified Defined Contribution

This is a fully remote position, open to applicants in Texas.

📋 Description

• Develop solutions and support intricate deliverables related to the administration of non-qualified defined contribution plans.

• Collaborate with external clients and internal teams to shape decisions and solutions.

• Utilize expertise in non-qualified plans to foster revenue growth.

• Work alongside internal business and product leaders to establish strategy and develop non-qualified plan products.

• Articulate Alight’s perspective on the administration of non-qualified defined contribution plans.

• Identify and implement process enhancements in the current administration of non-qualified plans.

• Create and manage an internal training program for colleagues.

• Act as a subject matter expert on regulations, compliance requirements, and industry best practices concerning non-qualified retirement plans.

• Advise and present to external executive leaders on the design of non-qualified plans, administrative considerations, and legislative changes.

• Keep an eye on market trends, legislative updates, and emerging technologies.

• Collaborate with product and technology teams to pinpoint investment opportunities.

• Prepare and deliver non-qualified solutions and strategies during new client sales presentations.

• Assess and define the needs for non-qualified plans during new implementations.

• Develop and facilitate training for colleagues.

• Anticipate, recognize, and communicate risks associated with non-qualified plan design.

• Provide consultation on best practices, delivery models, and participant education.

• Evaluate and enhance operational processes while promoting the adoption of improvements.

⛳️ Requirements

• Over 5 years of experience in the administration of non-qualified defined contribution plans.

• More than 5 years of experience managing client relationships.

• Proven technical understanding of stock and non-qualified deferred compensation plan design along with related regulatory requirements, including comprehensive knowledge of IRC 409A.

• Strong project management and organizational skills, with the capacity to effectively navigate competing priorities in a fast-paced environment.

• Excellent communication and relationship-building abilities, enabling collaboration and influence across all levels of stakeholders.

• Demonstrated success in achieving business objectives and contributing to organizational goals.

• Established experience leading initiatives and engaging in strategic planning processes.

• Ability to anticipate client needs based on expertise in retirement plans and market insights.

• Experience with third-party vendor platforms.

• Must possess work authorization in the United States that does not currently or will not in the future require visa sponsorship.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous paid time off.

• Parental leave.

• Continuing education opportunities.

• Career advancement possibilities.

• Flexible working arrangements where feasible.

• Competitive total rewards package.

• Occasional travel to physical office locations may be necessary.