Senior Customer Success Manager – Government

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for a portfolio of governmental regulatory boards and state agencies.

• Create success strategies that align our technology with the specific mandates of agencies, Department of Health regulations, and priorities in public-sector risk management.

• Lead tailored training initiatives that empower personnel within regulatory bodies and associations to maximize the platform's use for audit preparedness and governance excellence.

• Assume complete responsibility for monitoring engagement metrics, converting data into "State of the Agency" insights.

• Serve as the chief problem-solver for intricate account challenges, working in collaboration with internal product and government affairs teams.

• Conduct high-level strategic assessments to evaluate progress, pinpointing opportunities to strengthen partnerships and enhance compliance results.

⛳️ Requirements

• Over 5 years of experience in B2B SaaS Customer Success or Account Management, specifically handling government, regulatory, or public health accounts.

• Direct experience with healthcare compliance, state health departments, or professional licensing is highly preferred.

• Outstanding ability to communicate effectively with non-technical government leaders.

• A self-reliant professional who excels in a remote work environment.

• A proactive problem-solver capable of identifying potential churn risks up to a year in advance and building the strategic rapport necessary to maintain relationships.

🏝️ Benefits

• Recognized as one of BuiltIn's 2025 Best Places to Work and awarded the Silver Stevie® Award in the 2025 Stevie Awards For Great Employers.

• Professional development funding to support your growth in areas that matter most to you.

• Flexibility to manage work-life balance with generous PTO, which includes paid time off for volunteering, birthdays, and new parenthood.

• 401K plan with company matching, along with financial planning education and resources.

• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and their dependents.

• Lifestyle Spending Account (LSA): We promote personal well-being by providing an annual lifestyle spending account for your most valued needs—be it a gym membership, a meditation app, work-from-home equipment, or fresh produce delivery.

• Your health is our priority! We cover 100% of your health insurance premiums. Our plans include both national and international coverage to ensure protection wherever you are.

• Propelus Flex Club: Our adaptable benefits platform gives you monthly points to redeem on your most essential needs, alongside exclusive discounts just for being part of our team.

• We provide a life insurance policy fully funded by the company, with the option to add beneficiaries at an exclusive discounted rate.