Senior Customer Success Manager – Freelance

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Proactive and ongoing support of our existing customers throughout the entire customer lifecycle.

• Development and enhancement of the Customer Success function for both new and existing products.

• Implementation and continuous improvement of digital onboarding and enablement processes.

• Active identification of upselling and cross-selling opportunities with existing customers.

• Close collaboration with Sales, Marketing, and Product Management to enhance the customer experience.

• Analysis of customer behavior and systematic capture of customer needs.

• Testing, verification, and structured introduction of new functionalities to customers.

• Establishment of processes, templates, and tools to scale and professionalize Customer Success.

• Technical guidance and coordination of the internal team in the area of customer engagement.

⛳️ Requirements

• Experience in the manufacturing industry or in a SaaS environment - essential!

• Background in Customer Success, Customer Support, or Onboarding - essential!

• Excellent proficiency in German and English, both spoken and written - essential!

• Strong communication skills and a passion for active, solution-oriented customer support.

• You work in a structured and independent manner, maintaining oversight in a dynamic environment.

• Hands-on mentality and willingness to take responsibility for topics and customers.

• Experience in the development and implementation of customer onboarding and enablement processes is a plus.

• You thrive in a scale-up culture, go the extra mile, and actively drive initiatives forward.

• You enjoy making customers successful and achieving measurable results in Customer Success.

🏝️ Benefits

• Active involvement and responsibility in building and scaling Customer Success at Imnoo.

• Flat hierarchies, short decision-making paths, and a young, dynamic team.

• Responsibility from day one – with significant decision-making freedom and creative scope.

• Varied tasks with a high degree of customer and product proximity.

• Great freedom for personal ideas, initiative, and continuous improvements.

• Flexible working hours, fully remote.