Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee customer relationships from the onboarding phase through implementation, training, retention, and ensuring high satisfaction levels.

• Recognize market opportunities and enhance strategic partnerships to boost customer acquisition within the United States.

• Investigate industry events, prepare necessary applications, and actively participate in them.

• Provide demonstrations and presentations to qualified prospective clients.

• Draft engagement letters and engage in the closing phases of the sales process.

• Follow up with and manage qualified leads in accordance with a defined sales process utilizing the CRM.

• Direct the implementation and training processes for new customers.

• Guarantee customer retention and long-term success.

• Act as the daily point of contact for customers, fostering trusted relationships, and identifying and documenting their needs and opportunities.

• Collaborate with Sales, Marketing, and Product Development teams to enhance B2B retention and growth.

⛳️ Requirements

• Minimum of 2 years experience in a customer success, sales, or other relevant customer-facing position.

• A bachelor's degree from a recognized university.

• Strong familiarity with information technology.

• Exceptional written and verbal communication skills in both French and English.

• Ability to adapt and learn quickly.

• Strong enthusiasm for technology.

• Entrepreneurial mindset.

• Passionate about business development and technology.

🏝️ Benefits

• Competitive salary, including stock options.

• Monthly team-building events.

• Kitchen stocked with nutritious snacks and beverages.

• An environment that promotes continuous learning.

• Opportunities to connect with key figures in the technology sector and grow your professional network.

• An equal opportunity employer committed to diversity and fostering an inclusive, accessible workplace.