Customer Success Manager, Dutch speaking

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Facilitate customer onboarding and ensure effective implementation of the platform.

• Act as a bridge between customers and the engineering team.

• Oversee integrations with ticketing systems and related workflows.

• Create and maintain clear work processes.

• Lead intricate technical onboarding processes that include API integrations, system design, and data migration.

• Address escalations as the main technical point of contact and collaborate with engineering to resolve bugs.

• Provide guidance on security protocols, authentication methods, and best practices for infrastructure scaling.

• Analyze usage data to enhance platform performance and identify features that are underused.

• Convert technical documentation into accessible training materials for non-technical teams.

• Conduct health checks for business reviews in alignment with client objectives.

• Track customer health to avert churn while recognizing opportunities for growth.

• Propel account expansion by pinpointing growth options.

• Ensure renewals by showcasing return on investment (ROI).

• Transform customer feedback into organized product feature requests.

⛳️ Requirements

• 3–5 years of experience as a Customer Success Manager.

• Proven experience in onboarding enterprise clients and managing post-sales relationships within SaaS.

• Background in startup environments.

• Proficiency in managing technical integrations with ticketing systems.

• Familiarity with CRM software such as Salesforce or HubSpot.

• Experience working with workflow automation tools.

• Knowledge of AI tools, including prompt engineering and AI-based integrations.

• Experience in project scoping and structured implementation methodologies.

• Skilled in creating onboarding playbooks that outline clear work processes and workflows.

• Proven ability to manage senior stakeholders and connect customers with engineering teams.

• Experience in coordinating efforts among engineering, support, and product teams.

• Availability during CET business hours.

• Flexibility to assist enterprise clients across various time zones.

• A bachelor's degree in business, communications, computer science, or a related field is advantageous.

• Experience in enterprise SaaS, AI customer experience, or support operations is a plus.

🏝️ Benefits

• Join a YC-backed company with significant traction and established enterprise customers.

• Enjoy an accelerated career trajectory and opportunities for early team members to step into leadership roles.

• Experience real ownership and visibility of work across the company.

• Thrive in a high-trust, low-bureaucracy team environment.

• Receive competitive compensation with a top-of-market salary.

• Equity participation.

• Comprehensive benefits package.