Senior Customer Success Manager – EU

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist new clients during the onboarding journey, ensuring a seamless transition and rapid adoption of RemotePass.

• Establish and maintain strong relationships with key stakeholders, serving as a trusted partner to help them reach their objectives.

• Act as the main point of contact for clients, responding to inquiries and ensuring prompt resolution of any issues.

• Monitor account health and engage with customers to identify and implement opportunities for improvement and growth.

• Gather and analyze customer feedback to provide actionable insights that influence product development.

• Cultivate customer loyalty and identify opportunities for upselling or cross-selling RemotePass services.

• Work collaboratively with Sales, Operations, Product, and Engineering teams to deliver an outstanding customer experience while supporting growth and retention goals.

• Promote business growth and profitability by ensuring customers gain the full value of RemotePass's offerings.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a similar role — preferably within EOR, HR-Tech, Payroll, or Global Employment platforms.

• Demonstrated experience managing the entire client lifecycle (from onboarding to renewal and expansion), rather than focusing on a single stage of the customer journey.

• Outstanding interpersonal and communication abilities.

• Proven capacity to build strong client relationships and enhance customer satisfaction.

• Analytical mindset with the capability to extract insights from data for informed decision-making.

• Ability to handle multiple accounts and priorities in a dynamic environment.

• Willingness to work Central European Time (CET) hours, irrespective of your physical location.

• Experience in SaaS or HR/Payroll/Global Employment solutions is highly desirable.

🏝️ Benefits

• Join a rapidly expanding global company at the forefront of transforming remote work management.

• Engage in a collaborative and inclusive atmosphere that prioritizes innovation and creativity.

• Opportunities for professional advancement and development.

• Competitive, uncapped variable compensation directly linked to the accounts you develop.