Senior Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary post-sales contact for Enterprise clients.

• Guide customer interactions throughout onboarding, implementation, and adoption phases.

• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to assist clients.

• Foster customer relationships and promote outcomes, usage, and time-to-value.

• Facilitate business success planning with customers as well as pre-sales and post-sales teams.

• Align customer needs, objectives, and challenges.

• Provide expert guidance on change management for large-scale rollouts.

• Support the entire Business Value Realization cycle to enable customers to showcase and validate value internally.

• Serve as the customer's voice and advocate for their needs within the organization.

• Work with Technical Support and Customer Engineering to quickly address customer issues.

• Acquire technical knowledge of Chainguard and stay updated on industry trends, features, and best practices.

• Assist customers in maximizing their use of Chainguard.

• Partner with customers and the Edu team to provide training on product features, best practices, and security principles.

• Cultivate relationships with customer stakeholders ranging from technicians to CISOs.

• Collaborate with Sales to renew and expand customer accounts while reducing churn risks.

⛳️ Requirements

• Minimum of 5 years of experience in enterprise, customer-facing roles working with both technical and business teams.

• Background in Customer Success, Professional Services, Technical Account Management, or a combination of Sales, Solutions Engineering, or Technical Support.

• Relevant expertise in one or more areas including: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, and the software development lifecycle.

• Capability to assume full responsibility for a customer portfolio and operate with a high degree of autonomy.

• Proficient in making critical decisions to enhance customer outcomes and manage escalations and conflicts.

• Entrepreneurial mindset with the ability to establish new processes or practices.

• Dedication to ongoing personal and professional growth.

• Strong emotional intelligence and skills in prioritization management.

• Strongly preferred: prior experience in an early-stage startup environment.

• Strongly preferred: enthusiasm for technology and cybersecurity.

• Strongly preferred: hands-on technical experience with cloud computing platforms (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance, vulnerability management, or the software development lifecycle.

• Candidates with experience that closely matches but does not completely meet all requirements are encouraged to apply.

🏝️ Benefits

• Flexible & Remote-First Culture: Enjoy remote work with opportunities for team meetups, bi-annual destination summits, and a monthly stipend for coworking spaces, phone, and internet expenses.

• Stock options available upon hiring and promotion.

• Access to participation in secondary offerings.

• 10 years to exercise stock options.

• 100% coverage of health, vision, and dental insurance premiums for employees and their dependents.

• Unlimited flexible time off.

• 18 weeks of paid parental leave for birthing parents.

• 12 weeks of paid parental leave for non-birthing parents.

• Option to take parental leave in one block or spread it throughout the child's first year.

• Bonus compensation.