Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate long-term relationships with Aryeo’s most significant and strategic clients.

• Onboard new accounts received from Sales by creating customized onboarding strategies.

• Oversee customer onboarding, training, configuration, and successful product launches.

• Act as a trusted advisor to promote adoption, ensure account health, and support retention.

• Serve as the primary contact for up to 75 high-value and strategic accounts.

• Conduct Executive Business Reviews to assess results, align objectives, and suggest actionable next steps for value enhancement.

• Track account health signals, identify potential risks, develop mitigation strategies, and alert leadership about any cancellation threats.

• Handle cancellation requests, escalations, and customer issues with professionalism.

• Engage in proactive communication and provide training on best practices and changes in systems or processes.

• Collaborate with Sales, Support, Product, Engineering, and other cross-functional teams.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• A minimum of 5 years of experience in account management, customer success, or a similar client-facing position.

• Demonstrated success in managing a portfolio of high-value accounts while achieving retention and account health objectives.

• Experience in managing accounts with diverse needs, including resolving issues and facilitating renewals.

• Strong technical skills and the capability to adapt to evolving software.

• Experience in leading executive-level business reviews and strategic discussions with customers.

• Ability to analyze health data and customer signals to identify risks and effectively manage at-risk accounts.

• Exceptional communication and interpersonal skills.

• Strong organizational and time management abilities.

• U.S. employees may reside in any of the 50 states, with certain exceptions.

🏝️ Benefits

• Opportunity to work remotely from a location of your choice.

• Equity awards based on experience, performance, and geographical location.

• Flexible work arrangements through Cloud HQ.

• Commitment to equal employment opportunities and accommodations for disabilities.