Senior Customer Success Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Build and nurture strong relationships with key clients to ensure their ongoing success with YouAppi’s platform.

• Provide tailored support and solutions that meet the specific needs of clients.

• Oversee a portfolio of high-value accounts, ensuring their long-term success and satisfaction.

• Identify growth opportunities through upselling and cross-selling YouAppi’s products and services.

• Lead the client onboarding process and deliver training on the platform.

• Collaborate with sales, product, and technical teams to address client needs and surpass expectations.

• Offer feedback to improve product development and enhance the customer experience.

• Monitor and analyze campaign performance, providing insights and recommendations.

• Assist clients in optimizing their use of YouAppi to achieve their KPIs.

• Promptly and efficiently resolve client issues and challenges.

• Track and report on customer health, engagement, and performance metrics.

• Regularly update senior management regarding client satisfaction and potential growth opportunities.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing sectors.

• A proven history of success in mobile performance marketing campaigns.

• Strong analytical and problem-solving abilities, with a knack for utilizing data to enhance client outcomes.

• Familiarity with mobile marketing, programmatic advertising, and/or performance-driven campaigns.

• Exceptional communication and interpersonal skills, enabling the development of strong relationships with clients and internal teams.

• Capability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

• Proficiency in English and Chinese.

• Knowledge of additional languages is an advantage.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• An opportunity to make a significant impact on client success and contribute to company growth.

• A collaborative and supportive work environment where ideas and contributions are highly valued.

• Work alongside a dynamic, innovative team in a rapidly expanding global company.