Infusion Manager – Client Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise billing operations, which includes establishing goals and procedures, managing daily tasks, and coordinating office activities to facilitate prompt account payments.

• Respond to calls and efficiently return and follow up on inquiries and information requests.

• Recognize, implement, and enhance billing and collections workflows.

• Create and execute objectives, policies, procedures, and guidelines for reimbursement analysts.

• Oversee authorizations, billing processes, postings, collections, accounts receivable, and adjustments.

• Generate reports related to billing, collections, accounts receivable, and bad debt.

• Evaluate and interpret insurance reports, codes, payments, denials, and refund procedures.

• Manage software functionality and integrity for electronic claims and payment remittance.

• Perform annual reviews for direct reports and maintain performance documentation.

• Conduct monthly one-on-one meetings with direct reports and weekly team gatherings.

• Lead the Billing and AR team through recruitment, coaching, mentoring, and performance oversight.

• Ensure ongoing staff development and education in reimbursement, billing, and coding regulations.

• Bill and collect as necessary to fulfill client goals and expectations.

• Set and track monthly metrics for Reimbursement Analysts.

• Organize client conference calls weekly, bi-weekly, monthly, or as required.

• Participate in annual conferences as requested by management.

• Complete daily, weekly, and monthly tasks assigned by management.

⛳️ Requirements

• Proven experience in medical billing for home infusion, specialty pharmacies, DME, or other medical billing sectors.

• Graduate from an accredited Medical Billing Program and possess billing certification preferred.

• Familiarity with WeInfuse, CPR Plus, or CareTend systems preferred.

• At least 3 years of experience in Billing Management/Supervision preferred.

• Proficient in Microsoft Office and skilled with spreadsheets.

• Strong knowledge of medical terminology, HCPC, and ICD-10 coding.

• Skilled in filing medical claims.

• Expertise in reading and interpreting EOBs.

• Exceptional communication abilities.

• Commitment to the mission and values of Pinnacle Revenue Management, Inc.

• Understanding of HIPAA compliance.

• Strong customer service skills.

• Eagerness to work diligently and collaborate as part of a team.

🏝️ Benefits

• No benefits, perks, or additional compensation details are explicitly provided.