Ecommerce Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Cultivate and nurture robust relationships with current clients, serving as their trusted advisor and primary contact.

• Comprehend clients’ businesses, corporate cultures, hiring needs, and expectations, transforming these insights into recruitment briefs.

• Manage designated accounts, ensuring consistent communication, updates, and a favorable hiring experience.

• Counsel clients regarding talent availability, market trends, salary expectations, candidate fit, and alternative hiring solutions.

• Oversee recruitment needs from briefing and talent identification to interviews, feedback, offers, reference checks, and successful placements.

• Identify and engage appropriate candidates using the existing talent database, LinkedIn Recruiter, and various sourcing methods.

• Discover opportunities within client relationships, foster repeat business and referrals, and enhance partnerships.

• Keep candidates engaged, manage their expectations, provide prompt feedback, and ensure a positive candidate journey.

• Establish a recognized presence in the e-commerce sector through LinkedIn engagement, industry involvement, and professional networking.

• Create LinkedIn posts, Instagram content, reels, and short-form videos.

• Take ownership of account activities, client relationships, placement results, and commercial targets while enhancing performance.

⛳️ Requirements

• Minimum of 5 years of experience in e-commerce, digital marketing, or a client-oriented sales or account management position.

• Deep understanding of the e-commerce sector, including finance, operations, warehousing, HR, and digital marketing.

• Proven experience in managing client relationships, business accounts, stakeholders, or commercial partnerships.

• Excellent communication and interpersonal abilities.

• Familiarity with candidate assessment, interviewing, and recruitment techniques.

• Capability to manage multiple vacancies and produce quality shortlists.

• Skills in influencing, negotiating, and managing diverse stakeholders and their expectations.

• Strong strategic thinking, decision-making, and problem-solving abilities.

• Experience in building a personal brand through LinkedIn content, industry engagement, and social media.

• Proficient in producing short-form video content, Instagram Reels, and other social media posts.

• Understanding of recruitment sales, business development, and client relationship management.

• Self-driven and capable of working independently in a remote setting.

• Previous experience in recruitment, talent acquisition, or agency recruitment is a plus.

• Experience in managing recruitment accounts or handling end-to-end recruitment assignments is beneficial.

• Demonstrated success in meeting recruitment sales targets and conversion rates is advantageous.

• Familiarity with LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-driven recruitment tools is an asset.

• Knowledge of AI tools such as Claude and other productivity applications is desirable.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work in a fantastic environment.

• Opportunity to collaborate closely with an innovative recruitment team and gain insights into AI-driven recruitment processes.

• 100% remote working arrangement.

• Work from the comfort of your own home.