Senior Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the relationship and overall success of Wunderkind's key customers, encompassing initial onboarding, strategy formulation, campaign execution and optimization, as well as retention.

• Build trusted advisor relationships with key stakeholders and executive sponsors of customers.

• Comprehend customers' business strategies and their metrics for success.

• Create innovative campaign concepts tailored to meet the unique requirements of clients.

• Act as the internal advocate for customers.

• Collaborate with product management, sales, engineering, design, and other cross-functional teams.

• Ensure that customers receive maximum value from their investments in Wunderkind and utilize its complete range of services.

• Mentor a client strategist in executing the marketing vision.

• Potentially advance to a full management position or manage high-profile clients.

⛳️ Requirements

• Over 5 years of experience in client services, account management, and/or digital marketing.

• Experience collaborating with Fortune 500 companies.

• Proven success in fast-paced and challenging environments.

• Detail-oriented with the capability to manage projects, prioritize tasks, and stay organized while overseeing multiple client relationships.

• Strong technical skills or the ability to rapidly grasp technical concepts.

• Exceptional communication skills and emotional intelligence.

• Ability to cultivate relationships, navigate pushback, and engage in high-touch interactions with clients.

• A proactive and enthusiastic attitude.

• An entrepreneurial mindset and a passion for the marketing technology sector.

• A desire to mentor and develop junior members of the Customer Success team.

🏝️ Benefits

• Commitment to equal opportunity in the workplace and adherence to equal employment opportunity standards.

• Outstanding company culture acknowledged by Glassdoor and Crain's.

• Chance to be part of a fast-paced startup environment.

• Ability to make a direct impact on digital marketing strategies for leading global brands.

• Opportunity to mentor and develop junior members of the Customer Success team.

• Possibility to advance into a full management position.