Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Propel revenue growth by fostering customer satisfaction and loyalty.

• Utilize sales expertise and HR technology knowledge to oversee a varied portfolio of current clients.

• Build robust client relationships through strategic discussions that align solutions with business goals.

• Act as the main point of contact for clients, ensuring seamless transitions between Sales and Customer Success.

• Perform business reviews to evaluate and confirm the value derived from products, developing customized action plans.

• Manage and advance opportunities throughout the sales cycle, from identifying needs to finalizing renewals and expansions.

• Acquire and sustain comprehensive knowledge of product offerings, industry trends, and competitive landscape.

⛳️ Requirements

• Over 5 years of experience in SaaS Customer Success or Account Management, preferably within HR technology solutions (Recruiting, HCM, LMS, etc.).

• Demonstrated success in managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities.

• Strong sales skills, coupled with excellent communication, negotiation, and relationship-building abilities with HR and L&D decision-makers.

• Proficient analytical skills with the capability to utilize data to inform client discussions and identify opportunities.

• A proactive and collaborative mindset, with the adaptability to excel in a fast-paced environment.

🏝️ Benefits

• Work remotely from anywhere in the United States.

• Enjoy a four-day work week.

• Benefit from generous PTO along with a paid company shutdown from December 24 to January 1.

• Comprehensive benefits package including medical, dental, vision, and a 401k with company matching, plus paid leave for new parents.