Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of key enterprise clients, focusing on driving business results and realizing long-term value.

• Create and implement Customer Success Plans that align with client goals, measurable business outcomes, adoption strategies, and success metrics.

• Lead executive engagement through business reviews that showcase value, monitor progress, identify risks, and explore future growth opportunities.

• Promote the adoption and use of Revenera solutions to enhance retention, improve customer outcomes, and accelerate expansion possibilities.

• Recognize and pursue growth opportunities by aligning Revenera's capabilities with the changing priorities of customers.

• Develop proactive risk mitigation strategies to enhance customer health, minimize churn risk, and safeguard recurring revenue.

• Foster customer advocacy by enhancing satisfaction, referenceability, and engagement from executives.

• Collaborate across various functions including Sales, Renewals, Professional Services, Product Management, Support, and Engineering.

• Shape account strategies through data-driven insights about customers and resource alignment.

• Convert complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders.

• Serve as the customer advocate to influence product direction, customer initiatives, and continuous improvement efforts.

⛳️ Requirements

• Bachelor’s degree in a technology or business-related discipline is preferred.

• Over 5 years of experience in technology, consulting, or enterprise account management roles within a software or technology organization.

• Demonstrated success in driving revenue growth and customer retention in a SaaS, software, or technology setting.

• Proficient in CRM and customer success tools such as Salesforce and Gainsight.

• Strong business acumen with the capability to grasp customer strategies, pinpoint opportunities, manage risks, and link solutions to measurable outcomes.

• Excellent communication, presentation, stakeholder management, and strategic thinking abilities.

• Strong analytical capabilities with the skill to convey insights and recommendations to both technical and executive audiences.

• Ability to navigate complex enterprise settings involving multiple stakeholders, business priorities, operational processes, and technical requirements.

• Proven track record of translating complex customer use cases and business challenges into actionable success strategies that yield measurable value.

• Capacity to leverage AI and modern productivity tools effectively.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Flexible work hours and remote work options.

• Opportunities for professional development and career growth.

• Employee wellness programs and initiatives.