Senior Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +8 more locations.

📋 Description

• Manage relationships with some of PAR’s most significant and strategic enterprise restaurant clients.

• Act as the strategic partner for a portfolio of large restaurant clients throughout the customer lifecycle.

• Develop account plans tailored to customer objectives, priorities, and obstacles, then coordinate with the appropriate PAR teams.

• Conduct Quarterly and Executive Business Reviews with senior stakeholders from Operations, IT, and Finance.

• Monitor customer health, adoption, and usage to identify opportunities and mitigate risks prior to renewal.

• Tackle complex customer issues by collaborating with Support, Professional Services, Product, and Engineering.

• Discover expansion opportunities across various locations, modules, and products in conjunction with Sales and Account Management.

• Manage renewal forecasting, account health, and stakeholder mapping.

• Establish yourself as a trusted authority on PAR’s POS and back-office solutions as well as the restaurant operations they support.

• Relay customer feedback to PAR to assist in enhancing the overall organization.

• Collaborate with Sales, Support, Professional Services, Product, and Engineering.

⛳️ Requirements

• Minimum of 4 years in Customer Success, Account Management, or a similar client-facing role within SaaS or enterprise software.

• Strong preference for experience in restaurant technology; backgrounds in relevant retail or hospitality technology will also be considered.

• Proven history of managing complex, strategic enterprise relationships with multiple stakeholders.

• Experience in cultivating relationships with executive-level clients and leading impactful business reviews.

• Capability to comprehend customer objectives and convert them into strategic account plans that foster value, retention, and growth.

• Technical fluency adequate for discussing restaurant technology.

• Excellent ownership, problem-solving, communication, and cross-functional collaboration abilities.

• Comfort in navigating a dynamic environment where the path forward may not always be clearly defined.

• Legally authorized to work in the U.S. or Canada.

🏝️ Benefits

• Bonus offered.

• Equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.