Client Success Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish and manage client programs within Salesforce.

• Ensure that campaign specifications, requirements, and timelines are precise.

• Oversee ongoing programs and monitor deliverables.

• Identify and report on pacing, quality, or execution challenges.

• Resolve campaign setup and delivery issues in collaboration with internal teams.

• Compile and assess campaign reports.

• Verify data integrity, detect trends, and communicate findings to Client Success.

• Facilitate internal transitions and follow up on outstanding items.

• Evaluate leads and campaign components against program specifications.

• Keep campaign records and documentation processes updated.

• Handle requests for reports, campaign summaries, and deliverables.

• Recognize recurring challenges and propose workflow enhancements.

⛳️ Requirements

• Entry-level opportunity.

• Adaptable and capable of succeeding in a fast-paced setting.

• Highly organized with the ability to manage multiple programs and deadlines.

• Detail-oriented concerning campaign specifications, data, and reports.

• Excellent and concise communication skills with internal stakeholders.

• Skilled in Google Sheets or Excel.

• Competent in analyzing and interpreting data while preparing precise reports.

• Familiar with Salesforce or a comparable CRM, or capable of quickly learning new systems.

• Proactive in identifying issues, problem-solving, and escalating when necessary.

• Interest in B2B demand generation campaigns.

• Required to have a functioning laptop/PC, internet access, and a backup connection.

• Must be authorized to work in the Philippines and maintain this authorization throughout employment.

• Pre-employment screening is mandatory.

🏝️ Benefits

• Mentorship programs.

• Leadership academies.

• Opportunities to influence company culture and diversity, equity, and inclusion initiatives.

• Flex Fridays.

• Remote-first culture; work from home.

• 14 days of annual paid time off.

• Holidays recognized by the Philippine government.

• 5 additional paid time-off days after 1 year of service.

• Philippine statutory benefits: SSS, PhilHealth, and HDMF.

• Corporate HMO Plan available for all full-time PH employees after two months of employment.

• Monthly rice subsidy.

• Access to the Headspace app.

• Bonus for participation in the monthly speaker series.