Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead initiatives that enhance customer engagement across Customer Success, Pharmacy Operational Management, and Financial Growth.

• Build and nurture relationships with dispensers, clinic personnel, financial teams, providers, and executives.

• Customize communications for operational discussions and Quarterly Business Reviews.

• Address and resolve stakeholder concerns and objections effectively.

• Design and present House Rx decks both onsite and virtually.

• Represent customer needs during internal discussions and negotiations.

• Oversee communication channels, task queues, and documentation to identify operational gaps.

• Investigate and resolve issues related to programs and operations.

• Conduct bi-weekly operational reviews in collaboration with internal teams.

• Manage program Profit & Loss statements and oversee profitability targets.

• Identify and implement initiatives for customer growth.

• Assess customer requests through financial and operational impact evaluations and ROI analyses.

⛳️ Requirements

• Candidates must be located in the United States.

• A minimum of 8 years of relevant experience is required.

• At least 3–5 years of experience in program management or a related field.

• Proven track record in customer relations, operational management, and financial oversight.

• Required knowledge or experience in the pharmacy sector.

• Preference for candidates with specialty pharmacy experience.

• Exceptional relationship-building and communication abilities.

• Capacity to adjust communication styles to suit different audiences.

• Strong skills in analyzing financial data to drive program growth through data-informed decision-making.

• Experience in operational oversight, issue resolution, and process enhancement.

🏝️ Benefits

• Flexible working hours along with customizable paid time off.

• Opportunity to work remotely.

• Generous parental leave policy.

• Comprehensive healthcare, vision, and dental coverage.

• Competitive salary with equity options.

• Support from innovative healthcare investors.