Senior Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the primary contact and trusted advisor for a portfolio of clients.

• Cultivate strong, enduring relationships with key stakeholders at all levels, including department managers and physicians.

• Gain a comprehensive understanding of each client’s business objectives and align our solutions accordingly.

• Proactively manage and address client escalations with urgency and professionalism.

• Take ownership of customer retention and satisfaction for assigned accounts, including renewal planning.

• Contribute to revenue growth by promoting new offerings that cater to evolving client needs.

• Keep accurate and current records in CRM and success tools.

• Achieve client satisfaction, retention, and growth targets as evaluated both internally and through KLAS scores.

⛳️ Requirements

• A Bachelor’s degree from an accredited college or university, with major coursework in business administration, communication, marketing, health sciences, or a related field is required.

• At least 5 years of experience in healthcare, preferably in Sales, Account Management, Customer Success, or client-facing roles is required.

• Experience in Professional Services, Implementations, or Project Management is a plus.

• Strong skills in building relationships.

• Exceptional organizational and time management abilities.

• Excellent verbal and written communication skills, including presentation capabilities.

• Ability to summarize information and explain technical content to a non-technical executive audience.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for career development and growth.

• A dynamic global organization with a history of innovation.