Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead a portfolio of strategic clients from the post-sale phase through to long-term partnership development.

• Guide enterprise partners in the successful implementation, adoption, measurable outcomes, and expansion of the 9amHealth solution.

• Act as the executive-level point of contact for assigned strategic accounts after the contract is signed.

• Establish trusted advisor relationships with senior stakeholders across health plans, PBMs, consultants, and employer partners.

• Create long-term account strategies that focus on retention, performance enhancement, and growth.

• Conduct executive-level Quarterly Business Reviews to highlight outcomes, performance trends, and growth opportunities.

• Serve as the internal representative of the client, influencing prioritization and cross-functional decision-making.

• Own the comprehensive onboarding and implementation strategy, ensuring successful and scalable launches.

• Align client business objectives with measurable program outcomes and engagement strategies.

• Promote the adoption of 9amHealth’s virtual care and pharmacy solutions among client populations.

• Identify opportunities for expansion, including upselling, cross-selling, and increasing member enrollment.

• Communicate product updates, roadmap impacts, and operational changes with clarity suitable for executive-level audiences.

• Maintain a thorough understanding of 9amHealth services, clinical programs, and platform capabilities.

• Serve as the internal coordinator among product, care, marketing, and operations to ensure seamless client experiences.

⛳️ Requirements

• Bachelor’s degree.

• 5–8+ years of experience in healthcare customer success, account management, or client partnerships.

• Demonstrated experience managing complex or enterprise healthcare accounts.

• Strong project and stakeholder management skills.

• Executive-level communication and presentation abilities.

• Experience in leading cross-functional initiatives within remote or distributed teams.

• Familiarity with health plans, PBMs, or large employer healthcare buyers is preferred.

• Experience in digital health or healthcare startups, particularly in a Series A–D environment, is preferred.

• Knowledge of HubSpot, Asana, Slack, and Google Workspace is preferred.

• Background or exposure to diabetes, obesity, pharmacy, or chronic disease management is preferred.

🏝️ Benefits

• Health, dental, and vision insurance.

• Flexible PTO.

• Work-from-home options.

• Professional development budget.

• Support for continuing education.