Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of post-sale success for a portfolio of 6sense Advertising customers by establishing clear goals, success plans, identifying risks, and outlining next steps.

• Provide guidance to customers on audience strategies, campaign structures, targeting, channel mixes, budget allocations, measurement, and optimization.

• Collaborate with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to ensure a seamless customer experience.

• Track campaign delivery, pacing, utilization, and performance; convert results into insights, recommendations, and customer-ready narratives.

• Promote the adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.

• Facilitate customer discussions and business reviews centered on performance, value, stakeholder alignment, and future opportunities.

• Recognize risks early, coordinate recovery plans, and ensure customers remain on track for successful renewal outcomes.

• Identify qualified expansion opportunities and collaborate with commercial owners on subsequent actions.

• Contribute to the development of playbooks and processes that are vital to the advertising success of 6sense customers.

⛳️ Requirements

• A minimum of 5 years of customer-facing experience in Customer Success, client services, consulting, account management, or a similar post-sale role within SaaS, adtech, or martech.

• At least 3 years of hands-on experience with digital advertising or programmatic advertising campaigns.

• Strong comprehension of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.

• Capability to build trust with practitioners and executive stakeholders, linking platform usage to measurable business outcomes.

• An analytical mindset with the ability to transform campaign and account data into clear insights, recommendations, and customer-ready narratives.

• Demonstrated ability to manage risks, drive adoption, lead business reviews, and coordinate cross-functional initiatives across internal and customer teams.

• Exceptional communication, presentation, project management, and stakeholder management skills.

• Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.

🏝️ Benefits

• Comprehensive health insurance coverage

• Life insurance

• Disability insurance

• 401K employer matching program

• Paid holidays

• Self-care days

• Paid time off (PTO)

• Paid parental leave

• Stock options

• Equipment and support for working and connecting with teams from home or in offices

• Learning and development opportunities

• Access to LinkedIn Learning

• Quarterly wellness education sessions

• Wellness days

• ERG-hosted events