Customer Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Build a trusted advisor relationship with clients, aligning with their business strategy and objectives.

• Implement and manage customer adoption, training, and best practices to enhance value and return on investment.

• Analyze and evaluate customer needs, service adoption, and corporate structure for JOOR implementation and acceptance.

• Promote urgency, professionalism, and execution to enhance customer service performance.

• Represent client feature requests and collaborate cross-functionally with Product, QA, and Data teams.

• Enhance engagement levels for both new and existing clients.

• Develop strategies to boost renewal rates and maintain low churn levels.

• Increase account revenue through cross-selling and upselling opportunities.

• Elevate product adoption, customer satisfaction, and account health metrics.

• Stimulate new business growth through customer advocacy and referenceability.

⛳️ Requirements

• A minimum of 1 year of experience managing accounts or owning a book of business is essential.

• 1-2 years of relevant experience in SaaS, Account Management, or Strategy Consulting is preferred.

• Exceptional presentation, written, and oral communication skills are required.

• Strong negotiation and sales abilities are necessary.

• Experience working with cross-functional teams is advantageous.

• A proactive, consultative approach as an account manager is essential.

• Capability to manage challenging upselling and reselling discussions is important.

• A resourceful and determined attitude is required.

• Proficiency in additional languages is preferred.

🏝️ Benefits

• Opportunities to attend international trade shows and market weeks to observe the product in action.

• Comprehensive Private Medical, Dental, & Vision coverage.

• Opportunities for professional growth and development through various internal initiatives.

• Insight into the company’s performance regarding revenue and growth through quarterly all-hands meetings.

• Performance-based variable earnings.