Customer Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Develop and execute strategies and processes that ensure consistent customer satisfaction and retention.

• Manage account relationships, including strategy, pricing, contract renewals, and RFPs.

• Actively engage and cultivate relationships with decision-makers and personnel across all levels of school districts.

• Identify retention and service risks within the portfolio and implement risk mitigation strategies.

• Leverage product/service knowledge, problem-solving skills, and training to enhance customer interactions while driving revenue.

• Conduct regular client check-ins and business reviews to understand their goals and challenges, providing customized solutions.

• Collaborate across internal teams to access resources and facilitate customer solutions and tools.

• Convey customer feedback to internal teams, serving as the voice of the customer.

• Champion solutions, product enhancements, and initiatives that align with customer needs and foster growth.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant work experience.

• At least 5 years of experience in a business development or customer success position.

• Exceptional interpersonal and communication skills, with the ability to establish and maintain client relationships.

• Strong problem-solving and analytical skills to comprehend client needs and deliver effective solutions.

• Capacity to handle multiple priorities and projects concurrently in a dynamic environment.

• Self-motivated and proactive, with a commitment to customer success and a proven track record of achieving objectives.

• Valid US driver's license in good standing is required.

• This position will be remote/WFH and requires up to 33% travel.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with no co-pay.

• Life Insurance (company paid).

• Short Term Disability Insurance (company paid).

• Long-Term Disability Insurance (company paid).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flexible Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.