This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist new clients throughout the onboarding journey, facilitating a seamless transition and rapid adoption of RemotePass.

• Establish and maintain strong relationships with key stakeholders, serving as a trusted partner to help them achieve their objectives.

• Act as the main point of contact for clients, responding to inquiries and ensuring prompt resolution of issues.

• Monitor account health and engage with customers to identify and implement opportunities for improvement and growth.

• Gather and analyze customer feedback to provide actionable insights that influence product development.

• Foster customer loyalty while identifying opportunities for upselling or cross-selling RemotePass services.

• Collaborate with Sales, Operations, Product, and Engineering teams to deliver an outstanding customer experience while supporting growth and retention goals.

• Ensure customers realize the full benefits of RemotePass's services to promote business growth and profitability.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a related field — preferably within EOR, HR-Tech, Payroll, or Global Employment platforms.

• Demonstrated experience managing the complete client lifecycle (from onboarding to renewal and expansion), not just a single stage of the customer journey.

• Exceptional interpersonal and communication skills.

• Proven track record in building strong customer relationships and enhancing customer satisfaction.

• Analytical mindset capable of extracting insights from data to inform decision-making.

• Ability to manage multiple accounts and priorities in a dynamic environment.

• Willingness to work during US Eastern Time (EST) hours, irrespective of your location.

• Experience in SaaS or HR/Payroll/Global Employment solutions is highly preferred.