Customer Success Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Act as the main technical authority on the Cyera Platform

• Build trusted advisor relationships with customers, ranging from practitioners to executives

• Facilitate customer adoption through effective onboarding and training

• Comprehend customer requirements, challenges, and desired goals

• Create and present tailored use cases using a consultative methodology

• Promote ongoing platform adoption, customer engagement, growth, and return on investment

• Identify and address customer success obstacles in collaboration with colleagues

• Champion customer feedback and influence Cyera's strategic roadmap and product evolution

• Utilize self-directed training resources to enhance customer education

• Diagnose and resolve technical issues faced by customers

• Monitor and report on customer health and usage metrics

• Collaborate with customers to develop joint success strategies

• Document and disseminate best practices both internally and externally

• Mentor team members and aid in their professional growth

• Engage in the recruitment and onboarding processes for new team members

• Conduct Quarterly Business Reviews and pinpoint areas for improvement

• Travel 25–50% annually to connect directly with clients

⛳️ Requirements

• An Associate’s degree or equivalent experience is required

• A Bachelor’s degree in Computer Science or a related field is advantageous

• 12 years of experience; the posting mentions this requirement vaguely as “12 years experience in”

• Strong project management capabilities

• Self-motivated individual who thrives in a dynamic, fast-paced, deadline-driven startup environment

• Proven track record of enhancing revenue growth, customer satisfaction, feature adoption, and customer retention

• Previous experience collaborating with Development teams

• Proficiency in SQL

• Skilled in scripting languages like Python or an equivalent

• Practical experience with cloud environments

• Over 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, basic administration, cloud networking, data and compute resources, IAM, and permissions

• Familiarity with programming or scripting languages, APIs, and web services

• Expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience preferred

• Previous experience in a software company in a technical customer-facing position

• History of managing customer relationships, encompassing onboarding, renewal, and expansion

• Self-driven, proactive, and innovative team player

• Exceptional interpersonal and customer relationship skills

• Clear and concise verbal and written communication abilities

• Proficient in leading executive meetings and technical workshops

• Capability to work independently on complex challenges and tasks with minimal documentation

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup

• Unlimited Paid Time Off (PTO)

• Paid holidays and sick leave

• Comprehensive health, vision, and dental insurance

• Life insurance, short-term, and long-term disability coverage

• Potential for merit-based increases influenced by individual or company performance, tenure, and other discretionary factors