Senior Customer Success Architect

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Assist customers in achieving success with Cilium Enterprise

• Engage with assigned customer accounts to expedite value realization through the design, implementation, and guidance of production rollouts

• Develop strong technical relationships with key stakeholders at customer organizations and serve as a trusted advisor

• Facilitate customer workshops focused on both existing and new product capabilities

• Leverage customer domain knowledge to collaborate with engineering and support teams to resolve customer challenges

• Produce workshops, training materials, reference architectures, product documentation, and other resources that enhance customer value and deepen technology understanding

• Assist customers in managing dependable production workloads

• Collaborate with engineering, partners, product, and marketing teams

• Guide customers by simplifying new concepts and technologies while presenting solutions and trade-offs

⛳️ Requirements

• Over 4 years of experience with advanced Kubernetes architectural components and their interrelations

• More than 3 years of experience in leading or significantly supporting customer adoption of Kubernetes and related cloud-native technologies in large-scale production settings

• Demonstrated experience with at least one major cloud service provider: AWS, Azure, or GCP

• Strong networking knowledge, including extensive experience with Kubernetes networking

• Understanding of operating systems security guidelines and their implementation in cloud-native technologies

• Experience in integrating monitoring into designed solutions and comprehension of observability principles

• Proven experience in designing enterprise-grade Kubernetes-based systems

• Familiarity with Cisco Application Centric Infrastructure (ACI)

• Knowledge of automation tools and technologies for streamlining repetitive tasks

• Capability to provide well-structured technical reasoning and insights regarding technologies in the CNCF landscape

• Ability to make informed recommendations for cloud-native solutions based on both technical and business requirements

• Proficiency in additional languages such as German, French, and/or Arabic

🏝️ Benefits

• Flexible remote work options

• Opportunities for growth and development at Cisco

• Collaboration with a global network of professionals

• Access to impactful technology solutions and the chance to work on a global scale