Senior Customer Success Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Act as a reliable technical hands-on operator for clients

• Become proficient in Amplitude products to deliver strategic customer advantages in data audits and taxonomy improvements

• Support clients in designing data-flow architecture between Amplitude and upstream sources such as Segment, mParticle, Snowflake, BigQuery, and RudderStack

• Develop playbooks for integrating Amplitude into additional data processes and workflows

• Conduct thorough investigations into data discrepancies and propose actionable plans

• Evaluate Amplitude implementations against best practices including SDK versions, instrumentation patterns, property naming conventions, and event-volume efficiency

• Create scored reports with prioritized remedial actions using a consistent rubric

• Collect, arrange, and present trends and customer insights to enhance business processes, documentation, and services

• Work collaboratively with Product, Engineering, Platform Support, and Technical Success Manager teams to optimize internal processes and improve the customer data management experience

⛳️ Requirements

• Over 5 years of experience in a technical, customer-facing role related to data or analytics, including implementation, solutions/sales engineering, analytics engineering, or data consulting

• Proficiency in programming languages and concepts relevant to modern web and mobile development, including SQL, JavaScript, Java, Python, Android, iOS, and RESTful APIs

• Familiarity with Customer Data Platforms (CDPs) and event pipelines, such as Segment, mParticle, and RudderStack

• Understanding of cloud data warehouses, particularly Snowflake and BigQuery

• Knowledge of client-side and server-side SDK instrumentation for web and mobile

• Strong understanding of event taxonomy design and data governance principles

• Capability to collaborate across time zones with onshore architects and account teams

• Minimum of 5 years of customer-facing technical experience

• Proven track record of effectively engaging with enterprise clients

• Skill in prioritizing, managing projects, meeting customer deadlines, and driving results

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance plans, with 100% employer-funded premiums for employee Medical, Dental, and Vision on select plans

• 401(k) retirement plan featuring an employer match of up to 1% of eligible pay each pay period, capped at $2,000 annually

• Flexible time off policies

• Paid holidays

• Monthly wellness stipend

• Monthly commuter transit/parking allowance

• Quarterly learning and development stipend

• Stipend for home office equipment for new hires

• 12 weeks of Paid Parental Leave

• Carrot Fertility Benefits and support for Adoption/Surrogacy

• Back-up Child Care assistance

• Mental health and wellness benefits, including complimentary access to Modern Health coaching and therapy sessions

• Employee Stock Purchase Program (ESPP)

• Mentorship programs

• Management training opportunities

• Wellness initiatives

• Grants for charitable giving

• Paid volunteer time off