Senior Customer Success Account Manager, French Speaking

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Manage a portfolio of accounts and renewals within a designated territory

• Promote customer engagement and facilitate further digital transformation

• Create and implement successful customer success and value strategies

• Spot growth opportunities and negotiate advantageous renewal agreements

• Conduct regular business evaluations with clients to ensure they derive value from the product

• Partner with internal teams to formulate strategies for growth and risk management

⛳️ Requirements

• Over 5 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably in SaaS environments

• Proven ability to finalize contracts on schedule, showcasing strong negotiation skills

• Experience in quota-carrying positions with a demonstrated history of achieving key performance metrics

• Familiarity with deal negotiation processes, along with a successful track record and the ability to engage with both internal and external stakeholders in a consultative manner

• Bachelor's degree or equivalent professional experience

• Proficiency in both English and French is mandatory.

🏝️ Benefits

• Attractive salary package

• Flexible working arrangements

• Budget for professional development

• Allowance for home office setup

• Opportunities for global team events