Senior Customer Success Account Manager

This is a fully remote position, open to applicants in California, +8 more states.

📋 Description

• Manage a portfolio of accounts and renewals within a designated territory.

• Act as a customer adoption consultant, enhancing the return on investment for customers using Docusign.

• Create and implement effective customer success and value strategies.

• Identify opportunities for growth and negotiate beneficial renewal agreements.

• Provide valuable insights to both the business and customers to enhance future outcomes.

• Conduct regular business reviews with clients to ensure they are utilizing the product effectively and gaining value from it.

• Work together with internal teams to formulate growth and risk mitigation strategies for key accounts.

• Boost account growth by spotting additional growth opportunities within existing accounts.

• Assess your portfolio and thoroughly analyze usage, health, data, and behavioral trends.

⛳️ Requirements

• Over 5 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably within SaaS environments.

• Proven record in quota-carrying roles with a history of achieving key performance indicators.

• Experience navigating deal negotiation cycles with a successful background, utilizing a consultative approach as a trusted advisor.

• BA/BS degree or equivalent professional experience.

• Strong skills in contract negotiation, with a track record of completing contracts on time.

• Experience in facilitating adoption across organizations, acting as a change agent for customers.

• Ability to demonstrate a strategic mindset to facilitate persuasive value discussions with customers at the executive level.

• Capacity to respond and adjust to potential rapid changes in priorities.

• Strong urgency, organization, and prioritization skills.

• Proficiency in Salesforce.

• Exceptional written and verbal communication abilities.

🏝️ Benefits

• Paid Time Off: earned time off along with paid company holidays based on the region.

• Paid Parental Leave: take up to six months off with your child following birth, adoption, or foster care placement.

• Comprehensive Health Benefits Plans: options for 100% employer-paid and minimal employee contribution health plans from day one of employment.

• Retirement Plans: selection of retirement and pension programs with potential for employer contributions.

• Learning and Development: opportunities for coaching, online courses, and education reimbursements.

• Compassionate Care Leave: paid time off following the loss of a loved one and other significant life events.