Senior Customer Solutions Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Acquire in-depth knowledge of Checkly and the Monitoring domain.

• Collaborate with esteemed clients at various stages of the pre-sales and post-sales process.

• Support potential clients in the technical assessment of Checkly, from demonstration to implementation.

• Engage directly with customers and relay insights to the Product and Engineering teams.

• Contribute to the ongoing enhancement of technical documentation, processes, and policies.

• Participate in Customer Support during onboarding to familiarize yourself with the platform.

⛳️ Requirements

• Strong technical proficiency that enables you to read, write, and debug code (Javascript/Node.js is preferred).

• Over 5 years of experience in Solutions Engineering, Sales Engineering, Customer Solutions, or as a Forward Deployed Engineer.

• Background in dev-tools SaaS companies is preferred, particularly in observability, monitoring, or testing, though it is not mandatory.

• Capability to leverage AI tools for enhancing customer interactions: researching prospect environments, creating customized demo code, developing proof-of-concept repositories, etc.

• Ability to work independently and be self-driven in a remote-first work setting.

• Exceptional empathy and curiosity. You enjoy collaborating with customers and take pride in their success.

• A proactive and ownership-oriented approach to foster enduring partnerships with Checkly’s clients.

• Excellent verbal and written communication skills in English.

• Residing in Europe, specifically in UTC+1 and UTC+2 time zones.

🏝️ Benefits

• Stock options

• 27 days of paid vacation

• Paid sick leave & up to 14 weeks of paid parental leave

• Annual company on-site

• Employment & contractor options