Customer Service Manager – Temporary

This is a fully remote position, open to applicants in Florida.

📋 Description

• Driving results through daily, weekly, and monthly management routines.

• Ensuring the team meets or surpasses all key metrics.

• Overseeing outbound activities, including appointment confirmations, courtesy calls, web chats, emails, and more.

• Managing a team that handles inbound calls, with a focus on efficiency, referrals, accuracy, compliance, and quality.

• Monitoring the daily performance of each Customer Service Associate against monthly objectives and goals.

• Addressing both positive and negative performance issues promptly and effectively.

• Promoting accountability for results and driving immediate improvements towards achieving those results.

• Achieving individual and team targets through coaching, planning, and motivation.

• Recognizing necessary adjustments in team performance to meet key performance indicators.

• Handling and supervising all customer complaints related to the Customer Service Associates or service delivery.

• Collaborating with designated teams to coordinate and ensure effective operational delivery.

⛳️ Requirements

• A minimum of 2 years of supervisory or team lead experience.

• At least 2 years of experience managing complex processes, problem-solving, and utilizing analytical skills.

• Proven ability to maintain a calm and professional demeanor in a fast-paced business environment.

• Strong understanding of insurance details or complex information.

• Capability to multi-task, proficient computer skills, and exceptional communication skills.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous time off.

• Parental leave.

• Continuing education opportunities.

• Career growth prospects.