Senior Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +44 more locations.

📋 Description

• Manage incoming calls from members and providers concerning claims status, benefits and eligibility, PPO participation, and more.

• Uphold department performance metrics to meet or exceed expectations.

• Collaborate as a team and embody the Aetna Core Values in daily operations.

• Cultivate a Distinguished Service Experience.

• Exhibit Service Discipline.

• Address Service Challenges.

• Offer Solutions to Constituent Needs.

• Collaborate Across Boundaries.

⛳️ Requirements

• At least 1 year of customer service experience.

• Experience in a metrics-driven environment.

• Proficient in the complete suite of Microsoft Applications.

• Comfortable using search engines.

• Strong multi-tasking abilities.

• Effective Communication Skills.

• High School diploma, G.E.D., or equivalent experience.

• Preferred: Experience in a call center setting.

• Preferred: Knowledge of medical terminology or insurance.

• Preferred: Results-oriented and self-driven.

• Preferred: Experience working remotely.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that support physical, emotional, and financial well-being, depending on eligibility.