Senior Customer Service Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Manage incoming calls from members and providers concerning claims status, benefits and eligibility, PPO participation, and more.

• Respond to customer service inquiries through telephone, internet, or written communication.

• Maintain department performance metrics at a level that meets or exceeds expectations.

• Collaborate as a team and embody the Aetna Core Values in daily operations.

• Create a Distinctive Service Experience.

• Exhibit Service Discipline.

• Address Service Challenges.

• Provide Solutions to Constituent Needs.

• Collaborate Across Boundaries.

⛳️ Requirements

• Over 1 year of customer service experience.

• Experience in a metrics-driven environment.

• Proficiency in the complete suite of Microsoft Applications.

• Comfort with using search engines.

• Exceptional multi-tasking abilities.

• Strong Communication Skills.

• High School diploma, G.E.D. or equivalent experience.

• Previous experience in a call center environment (preferred).

• Familiarity with medical terminology/insurance (preferred).

• Results-oriented and self-motivated (preferred).

• Experience working remotely (preferred).

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.