Senior Customer Service Administrator – IntelliScript

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Address inquiries from insurance applicants through phone and email promptly.

• Evaluate reports in accordance with the Fair Credit Reporting Act (FCRA).

• Collaborate with consumers to pinpoint, reassess, and resolve disputes within a specified timeframe.

• Rectify incorrect reports.

• Liaise with insurance clients to ensure the receipt of updated information.

• Maintain case records in Salesforce.

• Gradually take on additional tasks and projects as knowledge and experience grow.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• Intermediate skills in Microsoft Word, Excel, and Outlook are required.

• A minimum of 5 years of customer service experience, ideally in a phone-based setting.

• At least 5 years of experience in an administrative role.

• Must be legally authorized to work in the United States without the need for immigration support or sponsorship, now or in the future.

• A bachelor's degree is preferred.

• Experience with Salesforce is preferred.

• Familiarity with the insurance industry is preferred.

• Proficiency in Spanish, including speaking and translation capabilities, is preferred.

• Availability to travel to the Milliman office in Brookfield, WI as required.

• Willingness to travel nationwide for meetings, conferences, and team events.

🏝️ Benefits

• Medical, Dental and Vision coverage for employees, their dependents, and domestic partners.

• Employee Assistance Program (EAP).

• 401(k) plan featuring company matching and profit-sharing contributions.

• Discretionary Bonus Program.

• Flexible Spending Accounts (FSA).

• Paid Time Off (PTO), accruing from the first day of employment; full-time employees earn 15 days per year.

• A minimum of 10 paid holidays each year.

• Family Building Benefits, including assistance for adoption and fertility.

• Eligible employees can receive up to 11 weeks of paid parental leave.

• Life Insurance & AD&D with 100% of premiums covered by Milliman.

• Fully covered short-term and long-term disability.

• Opportunities for skills training and career development.

• Learning and mentoring opportunities available.

• Participation in Employee Resource Groups (ERGs).

• Opportunities to engage with professional organizations.