Senior Customer Resident Architect

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide technical expertise to support strategic pre-sales opportunities for prospects.

• Assist in onboarding and launching new customers who are not currently utilizing RA services, ensuring successful adoption of dbt Cloud.

• Implement proactive adoption strategies, including migrations, new feature rollouts (e.g., Semantic Layer, Mesh), and major version upgrades.

• Lead initiatives aimed at mitigating churn or contraction while positioning accounts for future growth.

• Offer advice on architecture, design, implementation, troubleshooting, and best practices within dbt Cloud environments.

• Develop solution MVPs and guide long-term technical strategies that align with customer requirements.

• Manage multiple projects concurrently with defined scopes, timelines, and outcome tracking.

• Collaborate closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support teams.

• Provide insights to Product and Engineering teams to enhance customer experience and address technical priorities.

• Advocate for customer success through transparent communication and cross-functional teamwork.

• Contribute to the development and refinement of this evolving function within the broader RA organization.

• Monitor and manage capacity and engagement effectiveness in a manner similar to other RA-led initiatives.

⛳️ Requirements

• Over 5 years of experience in technical customer-facing roles, such as post-sales consulting, technical architecture, or solution delivery.

• Proficiency in at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift).

• Practical experience in deploying or configuring dbt Cloud, with a minimum of 1 year working with dbt.

• Strong SQL skills; a working knowledge of Python in analytics contexts is preferred.

• Experience leading technical project delivery, managing scope, timelines, and stakeholder expectations across multiple simultaneous projects.

• Excellent communication skills, clear and concise, for both technical and executive audiences.

• A collaborative mindset, thriving in a remote, transparent, and highly cross-functional environment.

• Willingness to travel 2 to 4 times per year for company-wide events.

🏝️ Benefits

• Unlimited vacation time with a culture that actively promotes taking time off.

• 401k plan featuring a 3% guaranteed company contribution.

• Comprehensive healthcare coverage.

• Generous paid parental leave.

• Health & wellness stipend.

• Flexible stipends for:

• Home office setup.

• Learning and development.

• Office space.

• And more!