Senior Customer Reliability Engineer

This is a fully remote position, open to applicants in Brazil, +3 more countries.

📋 Description

• Oversee industrial machinery and systems utilizing SmartSignal or equivalent predictive analytics tools.

• Examine sensor data, vibration patterns, temperature measurements, and other operational metrics.

• Detect anomalies, trends, and patterns that may signify potential equipment concerns.

• Analyze predictive maintenance alerts and suggest appropriate actions.

• Set up and maintain data collection systems and sensors.

• Ensure the quality, accuracy, and completeness of data.

• Manage historical data archives and conduct trending analysis.

• Integrate various data sources and systems.

• Enhance predictive models to prevent equipment failures.

• Develop condition-based maintenance schedules.

• Collaborate with maintenance teams to improve repair and replacement strategies.

• Produce condition monitoring reports and early-warning alerts.

• Investigate equipment performance issues and identify root causes.

• Assist in emergency response and unplanned outage investigations.

• Provide technical expertise during equipment failures.

• Suggest corrective actions and improvements.

• Communicate findings to operations, maintenance, and management teams.

• Present technical information to both technical and non-technical audiences.

• Coordinate with field technicians and maintenance staff.

• Promote data-driven decision-making.

• Develop and refine standard operating procedures.

• Document lessons learned and best practices.

• Assess and implement new monitoring techniques and tools.

• Optimize alarm settings and notification systems.

• Contribute to monitoring strategies.

• Train operators and maintenance personnel on monitoring systems.

• Create training materials and procedures.

• Share expertise across various plant locations or business units.

• Mentor junior engineers and technicians.

• Monitor turbines, generators, and auxiliary equipment in power generation.

• Supervise pipelines, compressor stations, and refinery equipment in the oil and gas sector.

• Oversee production line equipment, motors, and process systems in manufacturing.

⛳️ Requirements

• Knowledge level equivalent to a Bachelor's degree from an accredited university or college, or a high school diploma with relevant experience.

• Strong engineering knowledge.

• Proficient data analysis skills.

• Practical understanding of the operation and maintenance of industrial equipment.

• Fluency in English and either Portuguese or Spanish.

• Excellent oral and written communication skills.

• Ability to analyze and resolve issues with minimal supervision.

• Competence in documenting, planning, marketing, and executing programs.

• Proven project management skills.

🏝️ Benefits

• Fully remote work arrangement.

• Relocation assistance not provided.