Senior Customer Experience Representative – Ingles Avanzado

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the primary point of contact for clients

• Provide support via chat, email, calls, and Zoom

• Resolve technical issues and incidents

• Manage account changes, upgrades, downgrades, and cancellations

• Follow up on cases and ensure customer satisfaction

• Identify cancellation risks and support retention strategies

• Coordinate with internal teams and external vendors to resolve complex cases

⛳️ Requirements

• Advanced English (B2+ or C1) in both written and spoken forms

• 1 to 3 years of experience in Customer Support, Customer Service, Customer Experience, Technical Support, or Bilingual Call Centers

• Excellent communication, organizational, and problem-solving skills

• Ability to learn new technologies and thrive in dynamic environments

• Education level: High School Diploma / Secondary Education

• Experience or knowledge in Customer Service, Customer Support, Problem Solving, Retention, Empathy, Customer Orientation, BPO Call Centers, and Healthcare

• Availability to work from 8:00 AM to 5:00 PM PST or from 9:00 AM to 6:00 PM PST

🏝️ Benefits

• Social benefits

• Permanent contract

• 100% remote work

• Initial training and support

• Direct exposure to clients from day one

• Growth opportunities within a technology company impacting the healthcare sector