Senior Customer Engagement Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Oversee comprehensive bid processes, which include RFI, RFP, and formal tender submissions.

• Direct cross-functional teams while coordinating various stakeholders and simultaneous activities.

• Guarantee the delivery of high-quality, compliant, and competitive proposals.

• Handle technical and commercial proposal documentation effectively.

• Analyze and interpret intricate tender requirements.

• Formulate proposal win strategies, executive summaries, and compelling value propositions.

• Assist in bid development, document analysis, and maintain proposal quality assurance utilizing AI tools.

• Manage multiple complex bids concurrently.

• Spearhead tender-based presales engagements for the Government Business Unit.

⛳️ Requirements

• Minimum of 3 years’ experience in IT services presales, bid management, proposal management, or a related role in the IT outsourcing sector.

• Proven experience in managing complex RFPs, RFIs, or formal tender submissions.

• Excellent project management and organizational capabilities, with proficiency in coordinating multiple stakeholders and parallel activities.

• Solid understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement frameworks.

• Experience in handling technical and commercial proposal documentation.

• Strong analytical abilities and meticulous attention to detail, especially in interpreting complex tender requirements.

• Exceptional written and verbal communication skills in English (Advanced level).

• Capacity to work autonomously, juggle competing priorities, and deliver results under strict deadlines.

• Strong skills in stakeholder management, problem-solving, and decision-making.

• Background in managing government or public sector tenders (USA/UA).

• Familiarity with public procurement processes, compliance standards, and government contracting practices.

• Experience with structured bid management methodologies and APMP best practices.

• APMP/PMP certification or relevant qualification.

• Proven track record in developing proposal win strategies, executive summaries, and value propositions.

• Familiarity with AI tools to enhance bid development, document analysis, and proposal quality assurance.

• Experience in managing several intricate bids at once.

• Strong sense of ownership and accountability for bid results.

• Excellent planning, prioritization, and time management skills.

• Attention to detail and a commitment to delivering quality work.

• Proactive and assertive communication with stakeholders.

• Ability to coordinate cross-functional teams without direct reporting authority.

• Resilience and adaptability in fast-paced environments with tight deadlines.

• A mindset focused on continuous improvement.

🏝️ Benefits

• Close collaboration with clients.

• Engaging and challenging projects.

• Opportunities for professional development.

• A team of skilled professionals.

• A dynamic work environment with minimal bureaucracy.