Senior Customer Advisor

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Establish enduring business relationships founded on trust and confidence.

• Conduct regular business evaluations featuring in-depth, action-oriented analyses of business drivers.

• Generate insights-driven category assessments, new product analyses, and seasonal evaluations.

• Offer proactive insights into category dynamics and promotional strategies to both customers and sales teams.

• Assist with ad hoc analytics and reporting inquiries from Customer Partner across various functions.

• Deliver share forecasts for significant accounts.

• Propel digital commerce analysis and recommendations in collaboration with retail partners.

• Transform shopping and omni-retail environment data into insights, category strategies, retail approaches, and customer recommendations.

• Act as a vital partner to Dollar General through both tactical and strategic advice.

• Design and deliver presentations intended for customers.

• Collaborate with a high-performing, cross-functional team and retailer partners.

⛳️ Requirements

• A Bachelor's degree in Marketing, Business, Analytics, or a related field is preferred.

• Over 5 years of experience in category management, insights, marketing strategy, or analytics (experience in CPG/FMCG, Amazon, or Away from Home is preferred).

• Familiarity with data sources such as Nielsen, Circana, and 1010.

• Experience utilizing retailer/customer data, shopper insights, and analytics to formulate retail customer strategies.

• Strong analytical and storytelling abilities, with the capacity to convert data into actionable insights.

• High proficiency in Excel and PowerPoint.

• Comprehensive understanding of analyzing and visualizing large datasets.

• Experience in developing and presenting customer-facing presentations; direct experience with customers is a plus.

• JDA/POG building experience is advantageous.

• Demonstrated learning agility, intellectual curiosity, and analytical prowess.

• Ability to distill insights into collaborative narratives that lead to measurable outcomes.

• Capability to apply insights to business inquiries and influence strategic direction.

• Proficiency in applying analytical skills and a problem-solving approach to ambiguous business challenges.

• Ability to manage multiple deliverables and competing deadlines in a dynamic environment.

• Strong understanding of data sources, including POS, Syndicated, Panel, and Industry Insights.

• Skill in merging data visualization with shopper insights into a cohesive narrative.

• Knowledge of shelving strategies and best practices, including planogram creation and modification using JDA/Apollo/SpaceMan.

• Strategic thinking and business acumen.

• Data-driven decision-making capabilities.

• Excellent communication and presentation skills.

• Experience in cross-functional collaboration and stakeholder management.

• Proven ability to influence and align key customers and business stakeholders within a complex organizational structure.

• Strong project management and organizational capabilities.

• Ability to work independently in a fast-paced environment.

• Minimal travel requirement of less than 10%.

🏝️ Benefits

• Highly competitive bonus program with the potential for overachievement based on performance and company outcomes.

• Health insurance coverage.

• Wellness and family support initiatives.

• Life and disability insurance options.

• Retirement savings plans available.

• Paid leave programs.

• Educational assistance programs.

• Paid holidays and vacation time.

• Numerous benefits are subsidized or fully covered by the company.

• No relocation assistance is available.