Senior CS Platform Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the daily administration, configuration, and upkeep of Gainsight, ServiceNow, Salesforce, Tableau, Smartsheet, Fusion, and associated CS platforms.

• Create, develop, and sustain automated workflows, rules engines, and integration pipelines.

• Handle user provisioning, role-based access controls, permissions, and security configurations.

• Design and maintain dashboards, reports, and data visualizations.

• Diagnose system errors, data inconsistencies, and integration issues.

• Implement and manage integrations between CS platforms and related systems.

• Convert business requirements into scalable platform configurations, custom objects, and workflow solutions.

• Carry out data hygiene initiatives including deduplication, field standardization, migration support, and audits.

• Create user guides, lead training sessions, and provide ongoing technical support.

• Collaborate with IT, Digital Business Operations, and third-party vendors regarding upgrades, patches, and feature deployments.

⛳️ Requirements

• Bachelor’s degree from an accredited university or equivalent professional experience.

• 3-5 years of experience in administering, configuring, or supporting enterprise business application platforms (e.g., CRM, ITSM, Customer Success, or ERP systems).

• Practical experience with platform configuration, workflow automation, and data management tasks.

• Experience in building reports and dashboards using BI tools such as Tableau or Power BI, or utilizing native platform reporting and analytics capabilities.

• Salesforce Administrator certification or Gainsight Administrator certification is required.

• In-depth understanding of platform architecture, data models, and integration patterns within CRM, Customer Success, or ITSM systems.

• Experience in designing automated workflows and rule-based processes using platform-native tools, APIs, or middleware.

• Strong data management capabilities including modeling, cleansing, migration, and governance across multi-platform environments.

• Familiarity with REST APIs, SQL, or scripting languages for data manipulation and system integration.

• Adherence to disciplined change management practices including documentation, testing, and staged rollouts.

• Background in a SaaS or subscription-based business environment.

• Understanding of Lean methodology and continuous improvement frameworks.

• Experience in supporting Customer Success, Professional Services, or post-implementation operations teams.

🏝️ Benefits

• Relocation Assistance Provided: Yes