Membership Administrator I

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Process and maintain enrollment applications, which include eligibility data, effective dates, benefits, and member information.

• Review accounts for completeness and collaborate with employers, agents, and carriers to finalize processing.

• Generate, review, and reconcile both individual and group billings.

• Ensure accurate and timely cash processing in accordance with corporate standards.

• Deliver customer service to both internal and external clients through written communication and phone interactions.

• Monitor and follow up on aged accounts.

• Apply underwriting and governmental guidelines, ensuring compliance with federal, state, BCBSA, and accreditation regulations.

• Order and audit member cards.

• Research documentation and coordinate electronic data transfers with CMS, employer groups, and vendors.

• Participate in training, assist with testing, perform clerical tasks, and provide staff backup as necessary.

⛳️ Requirements

• High School diploma or GED is required.

• Minimum of 1 year of experience in accounts receivable or customer billing.

• Equivalent combination of education and relevant work experience will be considered.

• Typing speed of 30 WPM with 95% accuracy is necessary.

• Proficiency in 10-key by touch is preferred (8,500 keystrokes/hour).

• Familiarity with Microsoft Word, Excel, and Outlook or similar software is essential.

• Strong mathematical skills are required.

• Experience with AI tools is highly desirable.

• Ability to coordinate, prioritize, and manage work independently is essential.

• Strong written and verbal communication skills are a must.

• Capacity to build effective working relationships and exercise sound judgment and discretion is necessary.

• A wired internet connection is required, with a minimum upload speed of 5Mb and download speed of 10Mb; satellite or cellular connections are not acceptable.

• Access to a personal mobile device for multi-factor authentication is required.

• A background check is mandatory.

🏝️ Benefits

• Competitive base salary.

• Market-leading 401(k) plan with a substantial company match.

• Opportunities for bonuses.

• Medical, dental, and vision coverage available for employees and eligible family members, including mental health benefits.

• Annual employer contributions to a health savings account.

• Generous paid time off policy.

• 10 company-paid holidays per year.

• Retirement plan with potential discretionary contributions based on company performance, with no vesting period.

• Up to 12 weeks of paid parental leave after 12 months of continuous service.

• Award-winning wellness programs that incentivize participation.

• Employee Assistance Fund available.

• Commute and parking benefits offered.

• Options for remote work.

• Employee resource groups for support and engagement.

• Community outreach programs supported by Cambia.