Senior CRM Manager

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Oversee and enhance the utilization of the CRM system across various teams to boost adoption and efficiency.

• Examine CRM data to produce actionable insights that facilitate business growth and cross-selling opportunities.

• Construct and refine CRM workflows and automation processes to optimize operations.

• Establish internal reporting capabilities to lessen dependency on external tools.

• Recognize and execute process enhancements to improve CRM performance and user experience.

• Provide support and guidance for different CRM streams, serving as the primary point of contact for users.

• Maximize CRM efficiency across product teams, marketing, pre-sales, sales, and operations.

• Create reports and data insights to promote performance enhancements and strategic initiatives.

⛳️ Requirements

• Possess an analytical mindset with the ability to convert insights into actionable strategies.

• Proven experience in reviewing and refining business processes.

• Minimum of 2 years of direct experience with HubSpot, including setup, automation, user support, and system optimization.

• Proficient in creating reports and dashboards.

• Knowledge of SQL.

• Fluent in Russian at a C1+ proficiency level.

• Preferred: Experience in CRM system development within HubSpot.

• Preferred: Work experience with Pipedrive.

• Preferred: Experience in a CRM vendor company.

• Preferred: Experience in managing people.

• Preferred: Background in the iGaming industry.

• Preferred: English proficiency at a B1+ level (Intermediate).

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Maternity leave support.

• Incentives for the referral program.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.