Senior CRM / AI Solutions Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Enhance, stabilize, and architect our current Microsoft Dynamics 365, ensuring the system remains operational and adapts to changing needs.

• Gradually steer the shift towards open-source and customizable solutions rather than relying on proprietary tools.

• Collaborate closely with Sales as a key stakeholder, guiding the process from requirements gathering to solution implementation.

• Design and execute automations, workflows, and system integrations.

• Create AI-driven use cases, such as lead scoring, next-best-action recommendations, automated communication, and forecasting & insights.

• Develop and integrate AI components (e.g., LLMs, APIs, internal models) into current systems.

• Challenge and advance traditional CRM methodologies towards more intelligent and proactive systems.

• Assess emerging technologies and design a sales system architecture that is future-proof.

• Maintain data quality, governance, and scalability.

⛳️ Requirements

• Several years of experience with Microsoft Dynamics 365.

• Strong expertise in system architecture, integrations, and customizations.

• Familiarity with the Power Platform (Power Automate, Power Apps).

• Proficient in C#, .NET, JavaScript, and API design.

• Understanding of sales processes within data-driven organizations.

• Experience with or a keen interest in AI/ML, LLMs, and automation technologies.

• Willingness to engage with open-source technologies and to migrate legacy systems.

• Capability to translate business needs into scalable technical solutions.

• Excellent communication skills with the ability to work collaboratively with sales and management teams.

• Strategic mindset coupled with a practical, hands-on approach.

🏝️ Benefits

• 100% remote work flexibility — operate from wherever you are most effective; travel to Ahrensburg only for regular on-site meetings.

• Competitive compensation based on performance.

• A pleasant working environment with a supportive team.

• Flat organizational structure and swift decision-making processes.

• An open corporate culture that encourages new ideas and initiatives.

• Innovative workspaces and flexible hours (including the possibility of part-time employment).

• Occupational health management initiatives.

• Engaging responsibilities within a growth-oriented, medium-sized enterprise.

• Company pension scheme and occupational disability insurance.

• Diverse staff meals available in our subsidized company restaurant.

• Discounted HVV Profi public transport ticket.